Terms and Conditions for Cricklewood Storage

These Terms and Conditions govern the use of storage services provided under the Cricklewood Storage name and apply to every booking, storage agreement, and related service. By making a reservation, moving items into a unit, or otherwise using the service, the customer agrees to be bound by these terms in full. If the customer does not agree, they should not complete a booking or place any goods into storage. These terms are intended to set out clear expectations regarding the booking process, payment, cancellations, liability, prohibited goods, waste handling, and the law that applies to the agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean the storage provider operating the service, and references to “you” and “your” mean the customer, hirer, or authorised user of the storage unit. The agreement is a service contract and does not transfer ownership of the storage space to the customer. The customer is granted a limited right to use the chosen storage unit or allocated area for the agreed period, subject to compliance with these terms and any reasonable operational rules that may apply from time to time.

We may update these terms where necessary to reflect changes in law, operational requirements, or service arrangements. Any updated version will apply from the date stated or, if no date is stated, from the time it is published or made available. It remains the customer’s responsibility to review the latest version before making a booking or renewing a storage arrangement. Continued use of the storage service after changes take effect will be treated as acceptance of the revised terms.

Booking Process

Bookings for self storage or related storage services may be made through the available reservation channels and are subject to availability. A booking request is not confirmed until we have accepted it, received any required deposit or initial payment, and completed any identity or verification checks that may be required for security and compliance purposes. We may refuse a booking where we reasonably believe the service would be unsuitable, unlawful, unsafe, or inconsistent with these terms.

At the time of booking, you must provide accurate and complete information, including your legal name, address, contact details, and any other details reasonably requested for account setup or access control. If you are booking on behalf of another person or business, you confirm that you have authority to do so and that both you and the party represented will be bound by the agreement. We are entitled to rely on the information provided and are not responsible for losses arising from incorrect or incomplete details supplied by the customer.

Storage units are allocated based on availability and the size, type, or features requested. The customer should check that the selected unit is suitable for the goods to be stored, including in relation to value, fragility, and environmental sensitivity. If a change of unit is later requested, it may be granted at our discretion and may be subject to revised pricing, availability, or administrative charges. The customer is responsible for ensuring that all goods fit safely and lawfully within the allotted space without causing obstruction, damage, or risk to others.

Payments and Charges

All fees must be paid in accordance with the payment schedule shown at the time of booking or as otherwise agreed in writing. Charges may include rent for the storage unit, administration fees, late payment fees, lock or access charges, cleaning fees, disposal costs, and any other reasonable amounts notified to the customer. Unless expressly stated otherwise, all charges are payable in advance and must be received in cleared funds by the due date.

We reserve the right to change our rates on renewal or after giving reasonable notice where the agreement is continuing. Any promotional price, discounted rate, or introductory offer will apply only for the stated period and may be withdrawn or varied in line with the terms of the offer. If payment is not received on time, we may suspend access to the unit, apply interest or administrative charges where permitted by law, and take further action to recover amounts owing.

The customer remains liable for all fees until the storage agreement ends and the unit has been fully vacated, cleaned, and surrendered in accordance with these terms. Payment made by card, direct debit, bank transfer, or other method does not remove the customer’s obligations unless the payment is successfully processed and retained by us. If any payment is reversed, charged back, or otherwise cancelled without our consent, the customer will remain responsible for the full amount together with any associated costs.

Cancellations, Termination, and Access

Either party may end the agreement in accordance with the notice requirements stated at the time of booking or, where no specific notice period is stated, by giving reasonable notice. Any notice must be made in writing or through an accepted online method if available. The customer must remove all goods, personal locks, and other property before the end of the notice period. If the unit is not vacated on time, further storage charges may continue to accrue.

Where the customer cancels before the start date, any refund will depend on the timing of the cancellation, whether administration work has been completed, and whether access arrangements or special orders have already been made. Fees already incurred, including non-refundable deposits or set-up costs, may be retained where lawful and where this has been clearly disclosed in advance. The customer should read any booking confirmation carefully, as it may include additional cancellation conditions specific to the chosen service or term length.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay sums due, use the unit unlawfully, or create a health, safety, or security risk. In such circumstances, access may be restricted until the issue is resolved, and we may take reasonable steps to protect the premises and other users. Repeated breaches, abandonment of goods, or refusal to comply with lawful instructions may also result in termination. Termination does not affect any rights or liabilities that have already arisen.

Customer Responsibilities and Use of the Unit

The customer must use the storage unit lawfully, carefully, and only for the purpose agreed. The unit must not be used as living accommodation, for business activity that creates nuisance, or for any use that is dangerous, excessive, or likely to interfere with the operation of the site. The customer is responsible for securing the unit at all times, unless the agreement expressly states that access is controlled in another way. Any lock, key, card, code, or access device issued or chosen for the unit must be kept safe and not shared with unauthorised persons.

You must not store items that are illegal, stolen, hazardous, explosive, flammable, toxic, contaminating, odorous, perishable, live, or likely to attract vermin. This includes items prohibited by law as well as items that are likely to cause damage or create a safety risk. If we reasonably suspect prohibited goods are present, we may refuse access, inspect the goods where lawful, contact relevant authorities, or take action required to protect people and property. The customer remains liable for any loss or damage caused by prohibited goods, even if they were stored without our knowledge.

Goods should be packed, labelled, and stacked appropriately so that they do not fall, leak, mould, crush other items, or damage the unit. The customer should ensure that all items are suitably insured if their value or nature makes this advisable. We do not guarantee climate control unless explicitly stated in the agreement, and the customer accepts the ordinary risks associated with storage, including deterioration arising from the nature of the goods themselves. Items should not be left in the unit after the agreement ends unless we have agreed otherwise in writing.

Waste Regulations and Disposal

Customers must comply with all applicable waste regulations and must not use the storage service for the disposal of waste, rubble, furniture left for dumping, or any material that should be handled as controlled waste. The unit is intended for storage, not for unlawful abandonment or fly-tipping. If items are brought onto the site that amount to waste, or if goods are left behind after termination, we may treat them as abandoned and arrange removal, recycling, or lawful disposal at the customer’s expense.

Where the customer wishes to dispose of unwanted goods, they must make their own lawful arrangements and must not place waste in any area not designated for that purpose. The customer is responsible for ensuring that waste carriers, if used, are properly authorised and that any transfer or disposal complies with relevant legislation. If we incur costs because waste has been dumped, contaminated, or improperly left in a unit or common area, those costs may be recovered from the customer together with any cleaning, decontamination, or administrative charges.

We may open a unit or handle goods only where permitted by law, where necessary to comply with safety obligations, or where the agreement allows us to do so after notice or in an emergency. Any items identified as waste, damaged goods, or unlawful material may be removed and dealt with in a manner we consider reasonable and compliant. The customer acknowledges that abandoned property may be sold, destroyed, or disposed of after notice where lawful and where the customer has failed to collect it.

Liability, Risk, and Insurance

We will exercise reasonable care and skill in providing the storage service, but we are not liable for loss or damage to goods unless such loss or damage is directly caused by our proven negligence, wilful default, or breach of statutory duty that cannot legally be excluded. The customer stores goods at their own risk, and it is the customer’s responsibility to decide whether additional insurance is needed. Any insurance we may provide, arrange, or refer to will be subject to its own terms and exclusions.

To the fullest extent permitted by law, we are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from the inherent nature of the goods stored. This limitation applies whether the claim arises in contract, tort, negligence, or otherwise. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

The customer agrees to indemnify us for losses, costs, claims, and expenses arising from the customer’s breach of these terms, unlawful storage, negligent acts, misuse of the unit, or the presence of prohibited goods. If a claim is made against us because of the customer’s goods or conduct, the customer must promptly provide cooperation, information, and reasonable assistance. This includes claims brought by third parties, neighbouring users, contractors, or authorities where the issue relates to the customer’s actions or property.

Default, Abandonment, and Enforcement

If the customer fails to pay charges, fails to remove goods on termination, or otherwise breaches the agreement, we may take reasonable enforcement steps permitted by law. These may include restricting access, applying charges, recovering debts, holding goods while sums remain outstanding, or dealing with abandoned property after required notice has been given. Any sale or disposal of goods will be carried out only where lawful and in a commercially reasonable manner, and the proceeds may be used first to satisfy sums owed.

The customer should keep their contact details up to date so that any notices, reminders, or warnings can be delivered effectively. Notice sent to the last address or email address provided by the customer will be treated as received where it would ordinarily be expected to arrive. Failure to read a notice does not prevent it from taking effect. Where goods are sold or disposed of lawfully, we may retain proceeds to cover outstanding debts, costs of sale, storage charges, and associated expenses.

Abandonment of goods does not end the customer’s liability for charges accrued before or after abandonment where those charges are lawfully recoverable. We may also take steps to preserve safety, prevent damage, or comply with legal duties, even where this involves moving, inspecting, or dealing with stored items. Any action taken under this section will be proportionate and aligned with our obligations under applicable law.

General Legal Terms

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy on one occasion does not waive that right or remedy on any other occasion. Headings are included for convenience only and do not affect interpretation. References to legislation include any replacement, re-enactment, amendment, or subordinate legislation in force from time to time.

These terms constitute the full agreement between the parties concerning the storage service and supersede prior discussions, representations, or understandings relating to the same subject matter, unless expressly incorporated in writing. The customer confirms that they have had the opportunity to read and understand these terms before entering into the agreement. Where the customer enters the contract as a business, any trade or commercial use of the unit must still comply with all applicable legal and safety requirements.

These Terms and Conditions are governed by the law of England and Wales, and any dispute arising out of or in connection with the agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. By booking or using the service, the customer acknowledges that they have read, understood, and accepted these terms and agree to comply with them throughout the storage period and until all obligations have been fulfilled.