Storage Cricklewood Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Cricklewood provides storage, removals, and related services to customers. By placing a booking, using our storage facilities, or instructing us to carry out any removal or associated service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or organisation placing the booking or using our services.
Services means any storage, removals, packing, handling, transport, loading, unloading, or related service provided by Storage Cricklewood.
Goods means any items, property, or effects entrusted to us for storage, removal, transport, or handling.
Agreement means the contract between Storage Cricklewood and the Customer incorporating these Terms and Conditions and any written confirmation issued by us.
2. Scope of Services
Storage Cricklewood provides storage units, containerised storage, and related access services, as well as household and business removals, including local and regional transport. The specific scope of Services for each booking will be as set out in our written quotation or booking confirmation.
Any additional work requested on the day of service that was not included in the original quotation will be subject to availability and may incur additional charges at our prevailing rates.
3. Booking Process
All bookings are subject to availability and are only confirmed when we issue written confirmation. Indicative quotes given verbally, online, or in person are not binding until confirmed in writing.
To make a booking, the Customer must provide accurate information regarding addresses, access conditions, parking restrictions, the nature and quantity of Goods, and any special handling requirements. We rely on the information provided to prepare our quotation and to allocate suitable resources.
We reserve the right to amend or withdraw a quotation if the information supplied is found to be inaccurate or incomplete, or if circumstances change materially before the service date. Any revised quotation will need to be accepted by the Customer in order for the booking to proceed.
For removals and transport services, the Customer is responsible for arranging any necessary parking suspensions, permits, or other local authorisations unless we have explicitly agreed in writing to arrange these. Any charges or fines arising from inadequate parking arrangements may be charged to the Customer.
4. Quotations and Pricing
Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are exclusive of tolls, congestion charges, parking fines, customs duties, and any other local charges not specifically listed.
Our prices may be calculated based on an inventory of items, estimated volume, weight, access conditions, labour required, distance travelled, and any special requirements such as packing, dismantling, or heavy or fragile items.
If, on the day of service, access is more difficult than described, the volume or weight of Goods is greater than stated, or additional services are requested, we may apply additional charges to reflect the extra time, labour, or equipment required.
5. Payments
Unless agreed otherwise in writing, payment for removals and transport services is due in full prior to the commencement of the service. Storage charges are payable monthly in advance.
We accept the payment methods specified in our written communications and on our invoices. Cash payments may be subject to additional verification requirements.
Where a deposit is requested, it is payable at the time of booking and is non-refundable except where we cancel the booking or where we expressly agree otherwise. The deposit will normally be deducted from the total service charge.
If payment is not received when due, we may, at our discretion, refuse to carry out or continue the service, restrict access to any stored Goods, and/or exercise a lien over Goods in our possession until all outstanding sums, including any storage or administration fees, have been paid in full.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by providing written notice. The following cancellation charges may apply, unless otherwise agreed:
a. More than 7 days before the scheduled service date: any deposit may be retained but no further charge will be made.
b. Between 2 and 7 days before the scheduled service date: up to 50 percent of the quoted service charge may be payable.
c. Less than 2 days before the scheduled service date or on the day of service: up to 100 percent of the quoted service charge may be payable.
Where a booking is amended, for example by changing the date, time, or location, we will endeavour to accommodate the revised request but cannot guarantee availability. Any price difference resulting from such changes will be payable by the Customer.
If we need to cancel or significantly amend a booking due to circumstances beyond our reasonable control, such as extreme weather, accidents, road closures, or staff illness, we will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for Services not yet provided. We will not be liable for any consequential loss arising from such cancellation or amendment.
7. Use of Storage Facilities
Where the Customer rents storage space or uses our storage facilities, the Customer must use the facilities safely, keep the unit or allocated space secure, and comply with all site rules notified from time to time.
The Customer must not store any prohibited items, including but not limited to:
a. Explosives, firearms, ammunition, or weapons.
b. Gas bottles, flammable liquids, chemicals, or hazardous substances.
c. Perishable goods, live animals, plants, or any living organism.
d. Cash, securities, or valuables such as jewellery, precious metals, or irreplaceable items where the value exceeds any agreed limits.
We may refuse to store or may require the immediate removal of any Goods that, in our reasonable opinion, present a risk to property, the environment, or the health and safety of any person.
The Customer is responsible for securing their unit or allocated storage area with an appropriate lock. We do not accept responsibility for unauthorised access or theft where the Customer has failed to secure the unit adequately.
8. Access to Stored Goods
Access to stored Goods will be available during the opening hours and under the procedures communicated to the Customer. We may require reasonable notice for access if Goods are stored within a managed or containerised area.
We reserve the right to refuse access where payments are overdue, where there is a dispute over ownership, or where access may pose a risk to safety or security. In such cases we will explain the reason for refusal and set out what is required to restore access.
9. Waste and Environmental Regulations
The Customer must not use our services to dispose of waste unlawfully. Any waste generated during a removal, packing, or storage service must be handled in accordance with applicable waste and environmental regulations.
We do not accept household refuse, building rubble, hazardous waste, or any items classified as controlled or special waste, unless there is a separate written agreement that sets out appropriate handling, charges, and documentation.
If, during the provision of the Services, we are required to remove or handle waste materials on behalf of the Customer, this may incur additional charges. We reserve the right to refuse to remove or transport any items that we reasonably believe breach waste regulations or pose an environmental or health and safety risk.
Where Goods or materials left in our vehicles or on our premises are clearly identifiable as waste, we may treat them as abandoned and arrange disposal in a lawful manner. The Customer will be liable for all reasonable costs of such disposal, including any regulatory or third-party charges.
10. Customer Responsibilities
The Customer is responsible for:
a. Ensuring adequate packing of Goods, unless packing is expressly included in the Services.
b. Dismantling and reassembling furniture and equipment, unless we have agreed to provide these services.
c. Ensuring that Goods are ready for collection at the agreed time and that there is suitable access at both collection and delivery addresses.
d. Removing or securing any fixtures, fittings, or items that are not to be moved.
e. Complying with all laws and regulations relating to the Goods, including any export, import, customs, or licensing requirements where applicable.
The Customer warrants that they are the owner of the Goods or are otherwise authorised by the owner to enter into this Agreement and to authorise us to handle, transport, and store the Goods.
11. Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
We will not be liable for loss of or damage to Goods arising from:
a. Inadequate or improper packing by the Customer where packing is not provided by us.
b. Normal wear and tear, gradual deterioration, or inherent defects in the Goods.
c. Atmospheric or climatic conditions, including damp, mould, rust, corrosion, or changes in temperature, unless caused by our negligence.
d. Acts or omissions of the Customer or any third party not engaged by us.
e. Loss of profits, loss of opportunity, or any indirect or consequential loss.
Unless otherwise agreed in writing, our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the repair or replacement cost of the affected Goods and any applicable limit stated in our quotation or booking confirmation.
The Customer is encouraged to obtain appropriate insurance to cover the full value of the Goods during removal, transport, and storage, particularly for high-value items. We may offer or facilitate insurance options separately, but it is the Customer's responsibility to ensure that adequate cover is in place.
12. Claims and Time Limits
Any visible loss or damage to Goods should be noted on the delivery documentation or reported to us in writing as soon as reasonably practicable and in any event within 72 hours of delivery or access.
For loss or damage not apparent at the time of delivery, the Customer must notify us in writing within 7 days of becoming aware of the issue and provide reasonable evidence of the condition and value of the Goods.
We may inspect the Goods and may request photographs, receipts, or other documents to assess any claim. Failure to notify us within the stated period may prejudice our ability to investigate the claim and may result in a reduction or rejection of liability where this causes us material prejudice.
13. Lien and Disposal of Goods
We have a lien over any Goods in our possession for all sums due and payable under this Agreement. If any amount remains unpaid for 30 days or more, we may, after giving the Customer written notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding balance.
Any balance remaining after settlement of outstanding sums and reasonable costs of sale or disposal will be made available to the Customer on request. If the proceeds are insufficient to cover the outstanding sums, the Customer remains liable for the shortfall.
14. Data Protection and Privacy
We collect and process personal data for the purposes of providing our Services, managing bookings, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and our privacy practices as communicated to the Customer.
15. Force Majeure
We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of government or authorities, road closures, strikes or industrial disputes, accidents, or equipment failure not caused by our negligence.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Cricklewood.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the remaining provisions shall not be affected.
No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
This Agreement constitutes the entire agreement between the parties in relation to the provision of the Services and supersedes any prior understandings, agreements, or representations, whether oral or written, relating to its subject matter.
We may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless we agree otherwise in writing.
